Analytics & Behavioral Insights – Senior Manager

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Organisation
Deloitte
Locations

Multiple Locations

Application Deadline

Deloitte Touche Tohmatsu Limited (DTTL) provides professional and consultative services to Deloitte member firms across the globe. Employees of DTTL work on complex business projects that connect and serve Deloitte client service practitioners across the world.

Global Talent collaborates with Deloitte member firms, global businesses and Global Clients & Industries to develop and deploy our talent strategy and solutions to 330,000+ professionals and business leaders across our organization. Together we strive to deliver a consistent talent experience to all of our people.

Our key focus areas include the Global Talent Experience, Global Learning (including Cura), ALL IN: Global Diversity & Inclusion, and the Global Performance Experience. We also deliver shared services related to talent technologies; digital learning and design; and learning, recruiting, and mobility administrative services.

The Analytics & Behavioral Insights team in Global Talent is responsible for:

  • Providing behavioral science support and insights to Deputy and the Managing Partner of Global Talent in development and execution of the Global Talent strategy as well as the Global Talent priority team leads in their respective areas
  • Engaging/communicating with stakeholders and coordinating timely delivery of experimental research, analytic studies, and deliverables
  • Providing advice/counsel for priority data and analytics needs, survey management, data collection/analysis/transfer/storage, and data privacy (i.e., DPAS)
  • Delivering special projects as required

The role of the Analytics & Behavioral Insights – Behavioral Scientist within Global Talent will work closely with Analytics & Behavioral Insights function leader to advise on how to incorporate behavioral science into Global Talent’s strategy through a scientific approach as well as an ability to identify and communicate data-driven insights to an executive audience. They will lead experimental research in support of Global Talent’s strategic priorities. These projects are developed at the direction of the Global Board, Global Executive, and Executive Talent Council.

This individual will oversee and lead the execution of experiments, the collection of data, and delivery of projects through dedicated project teams, identify insights and global trends, and advise stakeholders on how to interpret their results. This individual will lead a team of resources aligned to Global Talent as well as resources aligned to other organizations across Deloitte – including, Global Financial Integration Group (FIG), Global Technology Services (GTS), and US Strategic Analytics.

Examples of past and current projects include: defining a ‘blind’ experiment to assess the talent review and promotion process; designing the career aspirations survey; facilitating advisory calls with Talent Leaders to generate buy-in for participation in surveys, experiments, and research for Global Talent project teams (e.g., ALL IN: Diversity & Inclusion, Global Learning, Leadership development, Refreshed Talent Experience, Global Performance Experience, etc.); advising on the design of focus groups discussions in support of Global Talent priority areas; managing the development of materials and insights in support of the global Executive and Board and the Executive Talent Council.

The role encompasses a variety of responsibilities including leading virtual project teams, collborating across different project teams and with different stakeholder groups, influencing stakeholders to contribute to and adopt project deliverables, and identifying insights and leading practices.

While the primary focus will initially be on leading efforts related to the projects noted above, the role may be responsible for managing Analytics & Behavioral Insights projects over time. As the priorities for Global Talent change, the projects being delivered by this role may shift and change.

Initially, key relationships include member firm/global business talent leaders and deputies/project managers, other Deloitte project teams (e.g., ALL IN: Diversity & Inclusion), as well as colleagues across Global Talent and DTTL People.

Location: This is a virtual, global opportunity however, location must be within parameters of DTTL location strategy. Relocation is not required.

Responsibilities

As part of the Global Talent team:

  • Drive the application of analytics and behavioral science to influence key strategic decisions across the network
  • Design, develop, and conduct research experiments from planning, collecting, analyzing, and interpreting results
  • Develop compelling, logically structured, actionable data driven insights (including storytelling of research/analytics findings) for all audience levels, including Executives
  • Lead on the governance and execution of advanced analytics and behavioral science in support of global talent priority initiatives as needed, this includes both strategic priorities (sprints) and strategic initiatives driven by the PMO
  • Collaborate on the development of tools and technology to support the application of behavioral science to inform Global Talent strategy and priority areas
  • Provide thought leadership related to talent and behavioral science for Global Talent internal stakeholder groups
  • Advise on survey design principles and delivery best practices
  • Stay informed on new research and techniques related to people/HR analytics that could be applied to Global Talent priority areas
  • Lead the preparation of deliverables (e.g., meeting agendas, presentations, summary/notes, etc.) for key project meetings (e.g. ALL IN Community of Practice) or Global Talent meetings (e.g., Executive Talent Council) and leadership communications
  • Facilitate ongoing relationship with key stakeholders associated with project and priorities
  • Partner with and collaborate on other priorities across the team as required
  • Support knowledge sharing across member firms and global businesses
  • Identify needs of individual team members across a variety of areas (e.g., development, engagement, well-being) and shift attention and support them accordingly

Future responsibilities could shift to other projects. If so, the underlying responsibilities would be similar, yet the topic area would change.

Qualifications

Education: Advanced university degree required. PhD a plus.

Experience: Experience working in a large, multinational organization, preferably in the Consulting or HR/Talent function for a professional services firm. Desired level would be an Experienced Senior Manager (depending on member firm job level structures). Multiple years working at Deloitte, within a member firm or Deloitte Global, would be beneficial experience for this role.

Other:

  • Strong knowledge of behavioral science, including industrial psychology or behavioral economics from foundational to current thinking
  • Communicating behavioral science concepts to stakeholders without a technical background to make them easily understood
  • Assessing actual scenarios by applying behavioral science concepts to identify insights
  • Designing and deploying experiments to measure the impact of interventions
  • Familiarity with statistical techniques in an applied setting – preferable in people analytics – including an understanding of data strategy and associated governance programs
  • Collaborating as a subject matter expert, involving interpretting and understanding key challenges, and advising on data-driven actions to investigate and remediate those challenges
  • Familiarity with basic talent strategy, processes, concepts, data, technology, and trends (including promotions, hiring, attrition, compensation/total rewards)
  • Managing projects, team members and stakeholders, including the ability to partner, engage and/or direct individuals across different levels from executives to peers to direct reports
  • Significant experience building relationships with and prioritizing work from a diverse group of stakeholders

Leadership capabilities:

  • Living our purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
  • Talent development: Develops high-performing people and teams through challenging and meaningful opportunities
  • Performance drive: Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
  • Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • Strategic direction: Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
  • Competitive edge: Applies understanding of disruptive trends and competitor activity to recommend changes in line with leading practices within Deloitte Global and the Deloitte member firms
  • Inspirational leadership: Leads by example and makes a strong positive impact through energizing others, valuing differences and contributions, and inspiring self-belief

Professional capabilities:

  • Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
  • Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
  • Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
  • Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
  • Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
  • Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

Technical capabilities:

  • Microsoft Office: Advanced skills working with PowerPoint, with proficiency in Word and Excel
  • Collaboration tools: Experience working with Deloitte collaboration tools such as Microsoft Teams, SharePoint, and Zoom
  • Strong problem-solving and analytical skills
  • Basic content management skills to support knowledge sharing on Deloitte Resources
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills; particularly in drafting email communications and developing, contributing, and editing content for presentations, summaries, reports, etc.
  • Solid organizational skills including attention to detail and multi-tasking skills

Other qualifications:

  • Mastery proficiency level of English, additional languages desirable
  • Flexibility in working hours in order to work with global clients; EU or U.S. working hours required
  • Knowledge of standard talent activities and processes
  • Experience participating in large, virtual global project teams; Prior experience working on global or multinational projects preferred
  • Proactive approach, ability to execute projects with minimal guidance and supervision
  • High level of quality/accuracy in work (detail oriented)
  • Ability to work independently and/or remotely
  • Demonstrated understanding of the DTTL organizational structure and matrixed interactions between global and local MF management and processes

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