Data Scientist


London, UK

Birmingham, UK


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Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Data Scientist – Sales Quality (RBWM)

RBWM Data and Analytics CoE is Global organization that specializes in providing state of art analytics and solutions to the RBWM Business. The function supports Product, Channel, Pricing, Digital and several other areas within RBWM. The department has more than 300 Machine Learning Users and are building this capability with several use cases. Opportunity to leverage advanced analytics to solve business problems and scaling the

This role reports into the Head of Product and Digital Analytics UK. Lead Data Scientist is a critical role, responsible for working with the Head of Product Analytics and the Sales Quality team to deliver best in class analytics using OCR and NLP technologies to power intelligent process automation. Working with the Sales Quality team – the candidate will need to build, deploy and scale machine learning models that will help automate the activities carried out in the team.

The Data Science job is accountable for generating scientific and statistically valid insights into areas such as customer behaviours, market behaviours and transactions in order to identify opportunities to create business value. Data scientists will be conversant in and will deploy techniques such as correlation tests, hypothesis tests, machine learning, cluster analysis, data mining and visualization to automate processing raw data into valuable insights.

In this role, you will:

  • Delivers value for the UK Sales Quality through data, analysis, reporting and insight. Harnessing the value that is available from robust information in relation to channel performance and customer behaviour.
  • Carry out statistical tests to detect correlations and causality on large and complex data sets.
  • Develop or deploy mathematical models and predictive models which aid visualisation of future scenarios or scenarios with altered variables.
  • Develop, test and maintain mathematical models and predictive models for use by internal stakeholders and data analytic teams.
  • Develop programs which automate data collection, assimilation, aggregation and visualisation.
  • Understand business workings and processes so to determine the best manner in which data can be used to provide insights.
  • Produce actionable metrics from automating data collection, assimilation, aggregation and visualisation from multiple data sources including big data.
  • Analyze data from internal and external systems to develop enhanced business value, enhanced predictive capability and increase operating efficiency.
  • Provide consultancy for all stages of the Data Quality Lifecycle, from an execution and assessment perspective, by applying specialist knowledge


To be successful in this role you should meet the following requirements:

  • At least 5+ years of experience primarily in analytics in retail, travel or banking/finance.
  • Experience working in large and complex organizations such as Amazon, Google, Expedia, Tesco, etc. in a Retail/Operational space
  • A relevant first numerate degree in either mathematics, statistics, computer science (or equivalent quantitative area) or business, media, communications with quantitative background.
  • Subject Matter expertise in OCR, NLP and such advanced analytics techniques
  • Proven experience in using advanced analytics and machine learning to solve large complex problems
  • Proven knowledge and experience of SQL and other Database/Data Manipulation tools
  • Expertise in data visualization tools and techniques – previous experience with Qliksense, Tableau or similar
  • Good working knowledge of analytics tools – Python/R/SAS/SPSS/STATA
  • Strong experience of MS Office tools: Excel, PowerPoint, Word
  • Proven ability to drive rapid insights from available data to drive business forward
  • Experience working in agile environments and use of appropriate tools (JIRA, Confluence)
  • Proven ability to deliver web based business solutions utilizing large datasets (volume – transaction data, unstructured – clickstream, verbatim comments, weblogs, etc.) and experience with enhancing online customer journeys.
  • Strong organizational, problem-solving, inter-personal and communication skill

Skills & Abilities:

  • Subject matter expertise in advanced analytics and machine learning
  • Strong relationship building and stakeholder management skills
  • Ability to create business insights from rapid analysis of complex data
  • Highly numerate and financially literate
  • Effective communicator with excellent interpersonal skills
  • Able to operate effectively in a complex matrix driven environment
  • Innovative – the ability to approach things differently or do different things to deliver goals.
  • Good team player, highly collaborative
  • Good levels of energy, enthusiasm and resilience / self-motivation.

The base location for this role is 1CS (Birmingham) or 8CS (London) or Bluefin (London)

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.


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