Digital Engineer

Fortnum & Mason

Piccadilly, London, UK

Application Deadline
£Competitive and Benefits

Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose

To create, develop, and improve digital systems and tools, by taking a lead role in overseeing the entire process from concept to digital implementation. They will configure and evaluate system architecture and use modelling and testing to assess and refine designs.
hey configure and evaluate system architecture and use modelling and testing to assess and refine designs.

Key Accountabilities:


  • Assist in the Lead Digital Engineer and Digital Engineer in achieving the digital KPI’s/goals.
  • Take full ownership of projects assigned within the Fortnum and Mason data platform.
  • Manage data from various sources to produce valuable data assets related to Fortnum’s customers.
  • Harvest and maintain a semantic and intelligent data layer, ensuring comprehensive guidance of the data solution within the environment.


  • Monitor and implement divisional Digital Engineering procedures and plans.
  • Coordinate 3D collaboration processes and manage digital collaboration platforms at the project level.
  • Conduct quality assurance audits and maintain assessment data.
  • Responsible for collecting reporting/analysis requirements, working with the engineering team to ensure proper data flows, and partnering with other technology teams to provide clear strategic recommendations to drive incremental results.
  • Create effective reporting solutions to empower data-driven strategies & decisions for marketing teams.
  • Translate and present complex data into actionable insights through analytic deep dives and dashboards.
  • Maintain a progressive tech stack, including Python, PySpark, Logic Apps, Azure Functions, ADLS, Django and ReactJs.
  • Engineer and orchestrate data models and pipelines within a cloud environment, leveraging technologies like Databricks, Spark, Delta Lake and SQL.
  • Champion DevOps and CI/CD methodologies to ensure agile collaboration and robust data solutions.
  • Write high-quality code that contributes to a scalable and maintainable data platform.

People & Collaboration

  • Provide technical advice and training to project teams and clients.
  • Collaborate closely with analysts, data experts, and technology partners to understand their requirements and translate them into actionable data solutions.
  • Maintain open communication with the Data Engineering team and Head of Digital Engineering, working collaboratively and exchanging ideas to drive platform excellence.

Experience and Qualifications

  • 5+ years’ experience working as a Data Engineer, with high level of technical competency within Digital Engineer arena.
  • Solid expertise in data processing and transformation using Spark, Databricks, Azure Data Factory, or similar data processing technologies.
  • Hands-on experience with Microsoft Azure cloud services and infrastructure, including familiarity with Azure Blob Storage, Azure Data Lake Storage (ADLS), Azure DevOps, Azure Logic Apps and Azure Functions.
  • Mastery in one or more of the following programming languages: Python, SQL or PySpark, with the ability to effectively utilize them for data engineering tasks.
  • Experience in designing, developing, and managing end-to-end data pipelines, ETL (Extract, Transform, Load), and ELT (Extract, Load, Transform) solutions
  • Possesses knowlede of the contemporary data engineering and analytics landscape, including current tools, pertinent approaches and likely challenges.
  • Experience of designing and constructing databases, analytics systems and Business Intelligence (BI) platforms within the context of Big Data, Proficient in CRM data and platforms.
  • Familiarity with graph database technologies such as Neo4J and Cypher.
  • Knowledge and experience working with Delta Lake, a storage layer that brings ACID transactions to data lakes.
  • Experience in working in, and prioritising work across multiple projects and business functions.
  • Demonstrates evidence of delivering clear communication and training where required.
  • Ability to work as part of a team, but also as an individual contributor.
  • Proven ability to work within small creative teams as well as cross-functional teams.
  • Experience with customer insights, CRM email & push performance, and driving end-to-end lifecycle programmes.

Role Specific Competencies


  • Experience and ability to understand and analyse complex concepts and business processes to produce requirements definition for projects and translate these requirements to functional specifications, that are in simpler language that all stakeholders understand.
  • Maintains a proactive approach to staying updated with emerging technologies and a strong desire to continuously learn and adapt to new tools, languages and methodologies in the ever-evolving field of data engineering and analytics
  • Strong understanding of testing techniques (A/B, multivariate) and methodologies to advise on best practices, business insights, and recommendations execution and provide actionable next steps
  • Strong support for Continuous Integration/Continuous Deployment (CI/CD) practices and an understanding of agile working methodologies.
  • Have deep knowledge on providing technical governance to enhance ways of working to improve the SDLC process.
  • Understanding of Retail environment and requirements for changing needs of the business
  • The capability to collaborate efficiently with business stakeholders to understand their requirements and translate them into effective data solutions


  • Demonstrates good stakeholder relationships and not afraid to challenge back but in a collaborative and respectful way, which builds stronger trust and two-way conversation.
  • The capability to collaborate efficiently with business stakeholders to understand their requirements and translate them into effective data solutions
  • Questions and listens to understand the interactions between people processes and technology, before providing recommendations to stakeholders and pragmatic insight.
  • Makes sense of complex situations and provides clear communication, training material, presentations and plans.
  • Actively demonstrates curiosity about the business, its goals, and operational challenges
  • Pragmatic problem solver and innovator who is prepared to be hands-on and deliver solutions with gravitas and offer and identifies opportunities for improvements.


  • Excellent personal and project organization skills, with an ability to work to agreed timeframes and at pace, highlighting risks, priorities, and solutions, while maintaining a good attention to detail and high-quality work.
  • Experience and ability to delivery key communication and structured updates on projects milestones in easily comprehensible way to a variety of stakeholders.
  • Experience of working in an agile and dynamic working environment.
  • Familiar with the urgency/importance matrix, and impact/effort matrix, and be able to plot projects on both to help justify prioritization. Flexibility around deployment.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

In return, we offer:

  • A competitive salary
  • A generous store and restaurant discount of up to 40%
  • 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
  • A range of opportunities to develop and grow personally and professionally
  • Excellent pension scheme

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