Personalisation and Customer Data Scientist

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Organisation
Walgreens Boots Alliance
Location
Nottingham, Nottingham, United Kingdom
Application Deadline

ROLE OVERVIEW

The Personalisation & Customer Data Scientist is an expert in customer personalisation. Through strong knowledge of business aims, they act as a specialist internal consultant to develop and deliver for their assigned briefs and projects, building collaborative plans to deliver against goals to drive customer revenue and increase efficiency.

FUNCTION OVERVIEW


The Data & AI Team, shortlisted for the ‘Best Analytics Team’ DataIQ Award 2019, is an industry acclaimed data science team within the Walgreens Boots Alliance group. Our team provides globally scalable solutions for complex and diverse business problems and supports data-driven decision making across our global businesses.
Our ethos is simple, provide the scope, resource and autonomy for talented people to allow them to do what they do best - create amazing analysis, data products and services. We’re looking for talented Data Scientists to join our growing team of Data Scientists and Engineers. People who are innovative problem solvers, are comfortable working both independently and within a team, willing to take on a high level of ownership and who relish a big challenge.
Successful candidates will bring strong technical and investigative abilities and a passion for delivering results for customers - internal and external. So, if you are passionate about working with data to solve business problems and excited by the idea of joining a trend-setting analytical team, we’d love to hear from you.

WHAT YOU’LL BE DOING


You can expect to be involved in the following:

  • Building an expertise in the use of our data and customer personalisation tools in order to develop and deliver innovative personalised customer communications through multiple channels
  • Lead and drive and development of technical expertise for self as a point of expertise / internal consultancy
  • Understand the impact of our personalised communication and digital activity working with our partners to constantly improve our results
  • Demonstrates a strong understanding of the Boots customer and the ability to turn this into insights and customer communication
  • Providing support to peers and seniors through peer review and knowledge development processes
  • Liaising with IT and other internal and external partners as required in order to increase the value delivered through personalized and digital customer channels.

WHO YOU ARE

We are looking for someone who combine a passion for understanding customers and patients, independent thinking with problem-solving skills, work well in a team and have a flexible and agile approach to work.

Skills and Experience


Required experience and qualifications:

  • Degree in Computer Science, Statistics, Operational Research, Physics, Mathematics, Computational or Decision Sciences, or a related quantitative field.
  • Strong communication and data presentation skills; the ability to build convincing recommendations and promote these to a non-technical audience
  • The ability to work with others as part of an agile team focused on delivering a business goal
  • Strong attention to detail, including a commitment to data protection and the ethical use of data
  • Able to own your development, always looking to improve yourself and invest time in developing less experienced team member

Desirable Experience

  • Demonstrable record of delivering results in a dynamic, fast paced environment. Dealing well with ambiguity and an expertise in prioritisation of needs.Expertise in working with large data sets, both structured and unstructured, using a range of data mining techniques such as anomaly detection, clustering, regression, classification, summarisation.
  • Experienced in data science techniques (e.g. Decision Trees, Clustering, Regression, Nearest Neighbour, Classification methods, Time Series analysis, Anomaly Detection,
  • Dimensionality Reduction, Supervised and Unsupervised Learning techniques)
  • Experience in understanding and interpreting business questions and using available data, quantitative modeling and statistical techniques to develop practical solutions.Experience with analytical programming languages (e.g. Python, R) or other machine learning, statistical or mathematical software.
  • Proficiency in using
  • Knowledge of working with cloud platforms and tools, particularly Microsoft Azure
  • Have a strong understanding of data protection, customer privacy and ethical use of dataCompetencies/ Professional Skills
  • Problem solving skills - shows initiative, eager to learn (self-learner/researcher) and when working self-sufficiently demonstrates responsibility and accountability.
  • Flexible and agile work skills - comfortable working in a fast paced, highly collaborative, dynamic work environment.
  • Business focus and commercial awareness - understands company strategies and priorities and can plan workload and technical solutions accordingly.

WHAT WE CAN OFFER YOU

Joining the Data and AI team means entering a world of freedom, support and possibilities where you are encouraged to think bigger, be bolder and try new things. We offer you the opportunity to be part of something ambitious, to have a global impact and many opportunities to develop your career.We offer a competitive salary and a great personalised benefits package. WBA’s commitment to a great work-life balance allows us to consider flexible working options.

ABOUT WALGREENS BOOTS ALLIANCE

Walgreens Boots Alliance (WBA) is a global leader in Retail and Wholesale Pharmacy, touching millions of lives every day with more than 100 years of trusted healthcare heritage and innovation and in 2019 was included in FORTUNE's list of the World’s Most Admired Companies for the 26th consecutive year.
WBA’s purpose is to help people across the world lead healthier and happier lives. WBA’s portfolio includes Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as global health and beauty product brands, such as No7, Soap & Glory, Liz Earle, Botanics, Sleek MakeUP and YourGoodSkin.

Proud to be a force for good through its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. Walgreens was on FORTUNE magazine’s ‘Companies that Change the World’ 2019 list and Boots UK was recognized as ‘Responsible Business of the Year 2019-2020’ by Business in the Community.


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