Senior Data Analyst

NHS Business Services Authority

Newcastle upon Tyne, UK

Application Deadline

If you have a passion for using data to create insight that contributes to the NHSBSA being a great place to work, then this Senior Data Analyst role in our People team is for you.

You will have a strong experiential work background and passion for helping others to be better data-informed. You will bring a breadth of skills, with expertise on both the technical complexities of the role and in engaging with people and building relationships.

You will play across the entire analytical spectrum; from managing technical solutions, handling complex data sets, analysis, insight, producing visualisations, to engaging with colleagues.

Our team is small but has impact; we're highly collaborative, supportive, and focused on delivering with a smile on our faces. It's a high paced outcome-focused space where you will need to engage your passion, resilience and proactivity. We promise you will be supported and challenged, provided with multiple opportunities to learn, and given room to add value and make a difference to others.

What Do We Offer

  • 27 days leave (increasing with length of service) plus 8 bank holidays
  • Flexible working (we are happy to discuss options such as compressed hours or reduced hours)
  • Flexi time
  • Hybrid working model (we are currently working largely remotely)
  • Career development
  • Active wellbeing and inclusion networks
  • Excellent pension
  • NHS Car lease scheme
  • Access to a wide range of benefits and high street discounts!

Main duties of the job

  • You will be technically highly capable, skilled at working with a breadth of business intelligence tools and analytical techniques to collate complex and sensitive data sets, model, analyse and visualise value-adding data outputs.
  • You will establish requirements and ensure outputs meet business requirements, within a robust governance framework, and build data credibility. You will actively help others understand the context and broader storyboard of your data outputs.
  • You will manage our people data technical solution ensuring the foundational data flows, tables, relationships and functionality are developed and fit for purpose.
  • You will enjoy working on multiple parallel tasks with a variety of task types, customers, methodologies and deadlines. You will be resilient, positive and always looking for solution improvements.
  • A passionate collaborator, you will be adept at building relationships and helping to simplify the complexity of data for others. You will be as much at ease in talking to others as you are sat at the keyboard.
  • You will play a key role in the development of your colleagues; whilst at present the role does not hold line management responsibility, you will help improve others' data capabilities. You will participate in robust peer review conversations to share knowledge and drive standards.
  • Ideally you will be Power BI conversant and have NHS experience, although neither are essential.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

Job responsibilities

In this role, you are accountable for:

  • Conducting analysis, interpretation and presentation of highly complex data to internal colleagues, external customers and stakeholders, tailoring outputs to the diverse needs of different audiences and providing advice and insight to support business critical decisions. This will include communicating complex data and analysis effectively at all levels, to both technical and non-technical audiences, verbally and in writing
  • Driving the development, maintenance, and continuous improvement of People Data technical solutions, adapting same to meet new and changing requirements. Evolve the technical solution framework, doing so in collaboration with relevant expert colleagues in DDaT, mindful of the NHSBSA Data Transformation strategy. Development of appropriate data flows, data tables and associated data relationships through the full cycle of defining technical requirements, design, build, and user testing of solution.
  • Developing fully documented analysis, reports, dashboards to satisfy both routine and ad hoc business questions and to support critical decision making within the People Team and across the NHSBSA. As the data expert, and working collaboratively with a diverse range of customers/users within the Organisation at all levels, use your subject matter expertise to identify and then shape user requirements to produce a highly effective data solution.
  • Produce both proactive and reactive insight, find the stories within the people data that enthuse and energise people related conversations across the business; produce a regular cycle of narrative insight into key organisational forums to inform current and future transformational thinking (LT and Board, business planning, strategic workforce transformation etc.). Work with people colleagues to ensure key messages shared with the business are cohesive and meaningful.
  • Handling and creating highly complex datasets by using business intelligence tools, raw data, SQL queries and data mining techniques to clean, process, interrogate, analyse and visualise data in an effective and informative manner in the most efficient way possible. Use appropriate analytical methodologies to determine current trends and future forecasts, identify outliers and evaluate interventions.
  • Deciding on the best methodology to analyse, investigate and resolve complex analytical queries or problems where there is a range of options. You will focus on identifying the best way to create actionable insight, which may require you to work through highly complex information problems where leading opinions conflict.
  • Data products will be audience appropriate, accessible and confirm to high standards. The outputs produced will vary from the simple and concise to highly detailed and complex; irrespective you will be flexible and adaptable to meet the original requirement in the most digestible manner for your customer.
  • Manage highly sensitive and confidential data sets appropriately within the various NHSBSA and legislative governance frameworks to protect the PII and protected characteristics of our colleagues.
  • Responsible for the line management and/or coaching and mentoring of lower Band data analysts in the people data team; providing the necessary support, challenge, guidance, learning and delivery environment to see them flourish and progress along a career pathway with the NHSBSA.
  • Plan and organise your own workload. Lead delivery of multiple parallel data projects that will support the achievement of the People Roadmap and meet the key Strategic People Goal and associated measures and KPIs; delivery will be a mix of planned, organised and managed activity, alongside fluid and responsive with a constant eye on prioritisation.
  • Conduct analysis and produce right-first-time data products that meet statutory, mandatory and legislative requirements with integrity, in collaboration with both internal subject matter leads and external bodies (DHSC, NHSE etc.)
  • Create and deliver training and guidance to support the uplift of colleagues data literacy, data engagement and overall data capability so they can utilise the data products effectively and create a great end-user experience for their business partners.
  • Undertake validity and completeness checks of key people data sources to ensure quality, integrity and accuracy in subsequent data products produced. Collaborates with the ESR Lead in the overall drive to improve data quality of ESR to support effective reporting and ESR Transformation readiness.
  • Positively engage with the wider data community across the NHSBSA. Create and maintain positive reputational persona for people data activities, particularly with DDaT colleagues, members of the data Communities of Practice and with key influencers in Directorate Senior Management Teams.

Please note we may close the vacancy early should we receive a high number and calibre of applications.

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