Senior Data Analyst x 3

Citizens Advice
Application Deadline

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We’re looking for 3 Senior Data Analysts.

We’re looking to recruit excellent data analysts to our team. It’s an opportunity to use your skills on a range of fascinating and important issues.

You will lead in providing high quality, accurate and timely analysis of survey and administrative data sets to support energy policy research and development.
You'll identify, access, store and analyse survey, client and administrative data sets in order to demonstrate emerging trends, build and test hypotheses and demonstrate the need for change, whilst undertaking data focused project activities, exploring requirements and leading development initiatives in line with policy and procedure.

The ideal candidate will have experience of analysing data in different contexts and using different tools and languages such as spreadsheets, R, SQL, and management information software like Tableau. Just as importantly, though, the ideal candidate will have a passion for using data to solve problems and design solutions that make a difference in people’s lives.

If you are interested in applying please demonstrate the following criteria in your cv and covering letter:

  • Proven ability to carry out quantitative analysis on a range of data sources in a variety of contexts. This includes excellent numerical, analytical and statistical skills with proven ability and experience of using these in complex analysis tasks.
  • An ability to think creatively and consider emerging issues, proactively exploring these through data analysis and demonstrating findings to stakeholders from across the organisation.
  • Excellent communication skills and an ability to build relationships with staff at all levels of the Citizens Advice Service and external stakeholders.
  • Proven ability and experience of using analytical and reporting tools (e.g. SPSS, Excel, Tableau, scripting in R and/or Python etc.), and a good understanding of the strengths of each tool and the appropriateness of using them for specific analysis.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

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