Senior Insight Analyst - Customer Science

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London, United Kingdom

Application Deadline

We are looking for a customer and data-driven person who is comfortable using many different sources of data to draw a clear and relevant conclusion that can be presented and understood by non-analytical audiences.

You’ll work with stakeholders across the business, gaining a better understanding of their analytical needs allowing you to make suggestions for strategic testing and changes; and see your findings being implemented for a better experience for the customer.

What you'll be doing…

  • Profiling customer behaviour and demographics by market, to help stakeholders understand their audience and plan activity accordingly.
  • Understanding different types of customer behaviour through building statistical models for segmentation and propensity analysis.
  • Championing a test and learn approach with stakeholders, helping to define testing roadmaps, structuring tests, then drawing insight and recommendations from results.
  • Working with other customer insight functions in the team (Brand & Market, Marketing & Promo, Customer Research) to enhance our knowledge of the customer and combine insight into one aligned story for the business.
  • Working with data teams to ensure we are using the most accurate and relevant data for our insight.
  • Proactively bringing new ideas to the table relating to business questions, analytics approaches, datasets and ways of working.
  • Responding to ad hoc data requests to ensure we are enabling the business to self-serve where possible.

We’d love to meet, someone with…

  • Knowledge of or a keen interest in Customer Insight, Loyalty or CRM, delivering insight to inform commercial decisions
  • A degree or equivalent in a relevant quantitative discipline (Computer Science, Mathematics, Finance or Economics)
  • Knowledge and day to day use of SQL
  • Knowledge of programming languages (Python, R)
  • Experience using data visualisation tools is desirable (Power BI, Tableau)
  • A strong analytical approach with excellent knowledge of Excel and PowerPoint
  • A passion for data analysis and problem solving
  • A proactive and flexible approach
  • Quality, accuracy and attention to detail
  • The ability to work under own initiative, effectively prioritise workload and thrive in a fast-paced environment
  • Strong communication skills, and a good team player

What's in it for you?

We will give you a competitive salary, bonus scheme, staff discount, sample sales and pension matching but also a fantastic bunch of flexible benefits that focus on your health, wealth & inner self for you and your friends and family.

We are all equal!
We’re committed to creating an inclusive workforce. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence, because difference makes the world a better place.


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