Security Customer Operations Senior Analyst
HM Revenue and Customs
Apply before 11:55 pm on Tuesday 27th May 2025
Salary
£44,110 - £52,782
National Minimum £44,110 Maximum £47,664 - London Minimum £49,091 Maximum £52,782
A Civil Service Pension with an employer contribution of 28.97%
Location
Bristol, Leeds, Stratford, Telford
Job description
We're looking for a proactive and analytical professional to support HMRC’s fight against identity fraud. You’ll help lead data-driven investigations into suspicious activity related to identity verification and authentication services, while mentoring others, influencing strategy, and building team capability in a dynamic and evolving environment.
Person specification
Key Responsibilities:
- Data Analysis & Tool Development: Innovate with new tools and techniques to enhance data analysis capabilities. Detect suspicious identity-related activity using methods like data mining, data matching, clustering, and outlier detection.
- Team Development: Mentor junior analysts, guiding them in fraud detection techniques and scripting for proactive fraud prevention. Shape team standards, templates, and processes.
- Strategic Reporting & Leadership: Support and deputise for the IDV&A Lead by producing clear, insightful reports and presentations for senior stakeholders, translating technical findings into business-relevant insights.
- Cross-functional Collaboration: Act as the key liaison across multiple HMRC teams, contributing to planning by interpreting the broader fraud threat landscape.
- Case Management: Lead and advise on complex and sensitive fraud investigations. Be the escalation point for high-impact or difficult data analysis cases.
- Adaptability: Embrace ambiguity in this evolving role, contributing flexibly as the team grows and responsibilities expand.
Essential Criteria:
- A degree in Data Analysis, Data Science, Information Security, Cyber Security, or at least previous experience in a relevant cyber role.
- Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting.
Desirable Skills & Experience:
- Strong communicator across both technical and business domains, with the ability to influence and mentor team members and stakeholders.
- Analytical thinker with a curious mindset and a passion for uncovering root causes of fraud.
- Effective collaborator with a team-focused attitude and strong interpersonal skills.
- Skilled in reporting, presenting, and visualising complex data in creative, digestible formats.
- Agile and adaptable in fast-changing environments, with a strong delivery mindset.
- Technical understanding of web services (e.g. cookies, IP addresses, authentication processes) and experience using SIEM platforms such as Splunk or Elastic.
- Scripting skills (e.g., Excel functions) and awareness of fraud risks in digital services.
- Confident in leading sensitive conversations and providing guidance through complex issues.
- Experience identifying and delivering process improvements.
- Proven mentoring or leadership in projects or professional development contexts.
Desirable Criteria will only be assessed in the event of a tied score.
Other Information
This post requires vetting to DV level which can be undertaken once SC clearance is held or achieved; appointment without DV clearance will be conditional on successfully attaining DV.
